Get to Know the NHS
What is the NHS?
The NHS is the UK’s publicly funded healthcare system, providing care from birth to end of life.
It delivers care in hospitals, GP surgeries, clinics, people’s homes and community settings.
The NHS is built on the principle of healthcare free at the point of use, funded by taxation, and available to everyone based on need.
Working in the NHS offers secure, meaningful employment in a sector focused on improving and saving lives.
Why the NHS Matters
The NHS:
· Provides healthcare for over one million people every 36 hours.
· Delivers care without the need to worry about personal finances.
· Reduces health inequalities in communities.
· Offers education, prevention, and treatment, improving quality of life across the UK.
It is one of the world’s largest employers, with over 1.3 million staff, creating varied opportunities for people who want a role with purpose.
How the NHS Works with Health and Social Care
The NHS delivers medical treatment, emergency care, and health management.
Social care supports people with daily living, housing, and independence.
Together, they keep people healthy, safe, and supported in the community.
Close working between the NHS and social care services is essential to prevent hospital admissions and ensure timely, safe discharges.
Types of NHS Services
Entry-Level Roles in the NHS
The NHS offers many entry-level opportunities across clinical and administrative areas.
Entry-Level Clinical Roles
Healthcare Support Worker (HCSW):
Support nurses and other professionals by helping with personal care, taking observations, and supporting patients during their care journey.
Phlebotomist:
Take blood samples for testing, supporting diagnostics across patient pathways.
Maternity Support Worker:
Assist midwives with care during pregnancy, labour, and postnatal support.
Clinical Support Worker in Mental Health:
Support individuals with mental health needs in inpatient or community settings.
Dental Nurse (Trainee):
Assist dentists during procedures, prepare materials and reassure patients.
Entry-Level Administrative Roles
Receptionist:
Welcome patients, manage appointments, and support with enquiries in GP surgeries, clinics and hospital departments.
Clerical Officer:
Handle patient records, filing and data entry, ensuring accurate information flow.
Ward Clerk:
Support ward operations with patient admissions, discharges, and family liaison.
Medical Secretary (Trainee):
Provide administrative support for clinicians, including typing letters, managing diaries, and coordinating appointments.
Call Handler (111/999):
Take calls, assess needs using clinical triage systems, and arrange appropriate care pathways.
Basic Requirements
For most entry-level roles:
· No formal qualifications are required for some HCSW and support roles, though literacy, numeracy and good communication skills are essential.
· Some roles may require GCSEs in English and Maths or equivalent.
· Compassion, reliability, and a willingness to learn are key.
· The NHS offers paid training, apprenticeships, and clear pathways for career progression.